Delivery and Refund Terms

This document sets out the terms governing the purchase, delivery, cancellation, and refund of the digital services offered under the CiroFly brand (the “Service”).

Seller: Brand On Reklam Ajansı – Mehmet Buğra Kılıçarslan (CiroFly service). Contact: info@cirofly.com

The services offered for sale do not include any physical products; they consist entirely of subscriptions and usage packages delivered electronically.

• Panel subscriptions (access to the reporting and analytics panel).
• Module subscriptions (e.g. campaign/application modules).
• Usage credit packages (AI assistant and creative generation credits).

The Service is delivered electronically immediately after payment is confirmed; there is no separate shipping or physical delivery.

Depending on the service purchased, delivery takes the form of activating the subscription on the user's account or crediting the purchased credits to the account balance.

If the service has not been credited to your account despite payment confirmation, notify us at info@cirofly.com with the transaction details; the matter will be investigated and the service will be provisioned or the amount refunded.

Subscriptions are billed periodically. You may cancel your subscription at any time through the panel or by writing to us.

Cancellation takes effect at the end of the current billing period: your access to the service continues until the end of the period, and no renewal is made for the following period.

Unless otherwise stated, cancellation does not entitle you to a partial refund for the current period.

Pursuant to Article 15 of the Turkish Distance Contracts Regulation, there is no right of withdrawal for services performed instantly in an electronic environment or for intangible goods delivered to the consumer instantly.

Since CiroFly services become accessible immediately after payment confirmation, performance of the service is deemed to have begun upon purchase, and the right of withdrawal cannot be exercised in this respect.

This does not remove your refund rights in cases of defective or incomplete performance set out below.

The amount you paid will be refunded in the following cases:

• Payment was collected but the service was not credited to your account and we were unable to resolve the issue.
• A duplicate charge was made (a second charge for the same service); the excess amount is refunded.
• The service could not be provided as committed and the issue could not be resolved within a reasonable time.
• A refund of a completely unused credit package is requested within 14 days of the purchase date; for partially used packages, the unused portion is evaluated.

Refund requests should be sent to info@cirofly.com, stating your account e-mail address and the transaction date.

Requests are evaluated within 3 business days at the latest and you are informed of the outcome.

Approved refunds are made to the card used for payment and via the same method. Depending on your bank's processing time, it may take 2-14 business days for the amount to appear on your card account; this timing is at the bank's discretion.

Payments are collected through the infrastructure of PayTR, a licensed payment institution. Your card details are never seen or stored by CiroFly.

Card transactions are processed through a 3D Secure and PCI-DSS compliant infrastructure.

For questions about billing and payment records: info@cirofly.com